PPT EM provides extensive search conditions for identifying a specific underlying payment transaction.

• Search dropdown
• Select search option
• Various search conditions are available in this page including the advanced search
  
  

• Go to the Search dropdown
• Select search option
• Click view and create icon on the right side of the page
• The underlying payment transaction details will be shown
• Select the appropriate case category from the drop down list and click ‘Create case icon’
  
  

During case creation, there is an option to either save the case details and release for authorization or to submit the case directly for authorization. Choice of this option impacts when the supervisor will see the case.

• Open the respective case ID in the case review pages
• Click the detailed case review icon on the right side
• After opening of the details case review page select the case close from the drop down and click other action which makes the case closed
  
  

• Open the respective case ID in the case review page
• Click the detailed case review icon on the right side
• After opening of the details case review page select the case close from the drop down and click other action which makes the case closed
  
  

• Go to Case management> case review
• Enter the case ID needs to be retrieved, in the absence of case id, please use the extensive search conditions available to drill down to a case.
• lick search icon after entering the case ID
  
  

• Go to Search
• Enter the reference number of the underlying payment transaction and click search. This can be done based on the amount, currency and value date or received date, sender BIC as well
  
  

Yes. Go to Search. Select the date type as required and select the From date and To date.

Yes. PPT EM allows you to search based on direction of the message. Go to Search and select the message direction dropdown which shows incoming, outgoing and both. Select the required direction and search for the messages.

Go to Search and click the advanced search. Enter the search amount and currency and click on the search icon.

Yes. The PPT EM provides search based on sender and receiver BIC. Go to Search and click the advanced search. Enter the sender or receiver BIC and click search.

PPT EM allows searching the case ID based on the underlying payment reference number. Go to case management>case review. Enter the reference number in the in the ‘Reference number’ field and click search to display the particular case ID

A Case for which a resolution of investigation has been received is marked as closed and moved to case history.
Go to case management>case history. Enter the case ID in the case history page under case ID field and click search.

The creator of the case is defined as the operator who has instantiated the exception. The search criteria for this are available in case history. This option is useful only for outgoing cases.Go to case management>case history. Enter the owner in the case history page under owner field and click search. This displays the entire case ID created by the particular case creator.

Go to case management>case history. Enter the creation date in the case history page under creation date field and click search. This displays the entire case details created by the particular creation date.

A case can be reopened if the provided resolution is not sufficient enough or if there has been no follow up action on the resolution provided. Go to Case management>case history. Enter the case ID in the case ID field and click to search. This will display the case details and click Case reopen button on the right side. After clicking the button enter the comment and click save. Please note that the case comments is a means of communicating additional information internal to the bank and are not transmitted to the counter party. This makes the case reopen and the status changed to ‘under investigation (INVE)’ from ‘closed (CLSD)’

There are many case types are available in the case review page. The required case type can be selected from the case type dropdown list and give search to display the selected case types.

Once the case ID is closed, the case is moved to case history. For the Case history menu, the entire case ID details can be seen

PPT EM allows the user to search based upon the case direction. Go to Case management>case review and select the message direction (Incoming/Outgoing) and click Search.

Please inform the system administrator to Sign off your login id. To sign off your login id:

• Go to Administrator>Manage user>User sign off
• Enter the user ID
• Submit Sign-off
  
  

• Go to Administrator>Manage user>User password reset
• Type the login id
• Enter new password
• Confirm the password
• Click on the update button to save the changes
  
  

For security reasons a login id is locked if the incorrect number of password has been provided during login. Please inform the system administrator to unlock the user id, to unlock a user id.

• Go to Administrator>Manage user>Unlock user
• Enter locked user name
  Click unlock icon to unlock the user
  
  

The case reopen status can be seen in the Detailed case review page under Case review. The status can be seen as ‘Yes’ or ‘No’ option

The case ID is highlighted in yellow color if the application is “Not able to find the payment messages”

The case ID is highlighted in pink if application the application has detected a “Duplicate Case Message”

The case ID is highlighted in blue if the application has detected a “Not authorized to investigate the message” situation.

• Go to WIZ administrator> Manual update of ENI participants
• Select the subtype as ‘Bank’ or ‘Corporate’
• Enter the BIC code requires change in the BIC/BEI code field
• Check the non ENI participant box
• Click update to change the status
  
  

This message populated when the below condition are met

• Not able to find the payment messages
• Duplicate Case Message
• Not authorized to investigate the message”
  
  

All the created and received case types can be seen under a single page in the detailed case review page. Go to Case management>Case review>Click detailed case review icon on the right side. If the case is closed then go to case history and select the particular case ID. Once the case ID details are displayed, click on the messages exchanged entry where the application lists all the case types that have been exchanged.

PPT EM provides the contextual menu option which shows all the possible case type available for incoming messages.

The message status can be seen in Case review>Detailed case review.

The case can be cancelled after it has been sent by the Manager. The MX cases can be cancelled through CCA message and the FIN enquiry cases can be cancelled sending a MT199 message.

PPT EM can be deployed in Standalone mode and in Integrated mode In Standalone mode, the PPT EM interfaces with the SAA to get the underlying payment instructions. The SAA can be configured to route the payment instructions to configured folders in PPT EM.
In Integrated mode, the payment information is directly fetched from the payment application.

The standard connectivity between PPT EM and SWIFTNetwork is using the AFT protocol of SAA. It works with SAA, SAE and Integrator.

PPT EM supports the following underlying payment messages:

• MT103
• MT202
• MT 202 COV
• MT900
• MT910
  
  

The PPT EM fully supports MT exception (receipt and sending). They are managed in a special module called MT case management. The application is designed to operate in a mixed MT and MX environment.

SWIFTNet E&I specifications 1.2 provides specific business rules and validations for Corporate messaging. PPT EM has been certified by SWIFT as compliant with these standards.

There are 4 types of users in the application

• Operators
• Supervisors
• Managers
• System administrators

The privileges are provided based on roles defined by the system administrators in the application. Technically it is possible to have as many users required by the bank to be defined in the application. Each user would inherit one or more privileges based on the roles they are attached to.

Upon receiving a resolution of investigation, the case is automatically closed and moved into the Case history section.

PPT EM engine can be used for implementation of the SWIFTNet E&I business rules by an existing exceptions management solution.

SWIFT announced that it will phase out these FIN based enquiry message in 2012. This in subject to sufficient market adoption of SWIFTNet E&I (number of participants and volumes milestones)

There are a variety of tools available. They include training sessions, training guides and test cases

The pending FIN based exceptions messages that have been identified by the operations team of the bank can be uploaded into the PPT EM application. The upload mechanism is file based. The recommendation is to upload the FIN messages themselves instead of just extracting the corresponding data.

There is no limitation in the number of cases that can be managed by the PPT EM application. There is a facility available for archival of the old cases.

The decision is based upon the SWIFT concurrent workflow guidelines, which are driving the application.

PPT EM is truly multi-lingual. Currently, it supports English, French, Russian and German, but it can be extended to support and Latin language.

The PPT EM can be installed by the user through the use of a self installation CD. Alternatively, it can be remotely installed by PPT.

PPT works closely with regional partners to ensure that customers get quick resolution to issues faced in production.

All the issues can be reported via Internet through the proprietary issues management tool called ‘Investig8’. Other support channels are available upon request.

Based upon the sending bank, receiving bank and correspondent bank subscription to E&I, the application decides to send MT or MX exception messages to the next party in the chain.

Cases that have been resolved are marked internally as “Closed” and are archived. Archived cases are available under case history and can be re-opened if required.

If this option is selected by the user, an e-mail is generated when the following events take place:

• On receipt of a case
• Generation of a new case
• High value amount
  
  

The email includes the following details:

• Case id
• Message type (MT103/MT202 - Also in the subject line)
• Transaction reference number (Field 20 reference number)
• Amount and currency and value date (Field 32A)
• Date and time of creation (Case creation date and time)
• User id (Maker user id)

The number of additional events which require triggering an email notification can be extended, based on the bank’s operational policies

Based upon the role of the user and the nature of the message received by the bank, the quick action facility shows the options that are available at that particular moment as decided by the bank during the parameterization process, without having to dig into the message details.

The list of possible quick actions is a subset of the SWIFTNet E&I framework list of authorized actions. The complete set of possible actions (derived from the SWIFTNet E&I rule book) for a given event is available as part of the contextual menu matrix provided to the bank

The team leader/manager can statically allocate operators to process cases or messages with certain characteristics (amount, correspondent, nature of the message).